Terms & Conditions

Soul Creations (Soulbysolange.com) is a site owned and operated by Solange & Izhar Perlman.

We are registered in Portugal under Tax registration number 216 828 023 and our registered office is at Largo da Cutelaria No. 8, 2550-354 Casais de Montejunto, Portugal.

Please contact me if you have any problems with your order.
Custom or personalized orders can’t be returned or exchanged.
Shipping costs will not be refunded under any circumstance. In case of returning a package, the customer will be responsible for covering the return shipping.
The items that are used or not in original condition and are without the original boxes CANNOT be returned.

We ship only through the Portuguese Post Services (CTT.pt).
Each order shipped comes with a tracking number.

Cost of shipping depends on your address and can be seen in the cart and the checkout page.
We ship all items within 2 to 4 days of cleared payment. In case of any delay, we will notify you.

Combined shipping is offered when purchasing multiple items at once with a small addition for each item.- Package shipped internationally may be subject to import taxes, customs duties, and/or fees imposed by the destination country.

INCORRECT ADDRESS. You must make sure to give us the correct address. We CANNOT be held responsible for any mistakes made. If an order is returned to us due to an incorrect address, the customer will need to pay additional charges for re-sending the package.

Shipping to Europe takes normally between 4 to 7 working days to arrive.

Shipping to North America takes normally between 10 and 21 days.

Shipping to the rest of the world can take up to 28 days.

SHIPPING DELAYS: Please note that we CANNOT be held responsible for any delayed deliveries. The Post gives the best estimated time frame and does its best to ensure you receive your package on time. Occasional delays do occur, and they may be caused by weather conditions, mechanical problems, or simple human errors.

Privacy Policy and Cookies

We will only use your shipping and billing address, and contact information
  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Email newsletter

  • When you sign up for our newsletter we may use your email address to send you information about products or services.
  • You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.