Terms & Conditions

Soul Creations (Soulbysolange.com) is a site operated by Solange & Izhar Perlman.

We are registered in Portugal under Tax registration number 216 828 023 and our registered office is at Largo da Cutelaria No. 8, 2550-354 Casais de Montejunto, Portugal.

100% Money Back Guarantee
If you are not 100% satisfied with your purchase, We will be happy to refund it or exchange the product for something else from our shop – Contact me within: 5 days of delivery via email and the order must be sent back to me within 7 days of receiving, please contact us via email prior to this and for more information
We don’t accept cancellations
But please contact me if you have any problems with your order.
Custom or personalized orders can’t be returned or exchanged
 – Shipping costs will not be refunded under any circumstance. In case of returning a package, the customer will be responsible for covering the return shipping.
– The items that are used or not in original condition and are without the original boxes CANNOT be returned!

Shipping

We ship only through the Portuguese Post Services (CTT.pt)
Each order shipped comes with a tracking number.
Cost os shipping depends on your address and can be seen in the checkout page
We ship all items within 2 to 4 days of cleared payment. In case of any delay, we will notify you.

– Combined shipping is offered when purchasing multiple items at once with a small addition for each item.- Package shipped internationally may be subject to import taxes, customs duties, and/or fees imposed by the destination country.

– INCORRECT ADDRESS: You must make sure to give us the correct address. We CANNOT be held responsible for any mistakes made. If an order is returned to us due to an incorrect address, the customer will need to pay additional charges for re-sending the package once again.

Delivery times:

[EUROPE SHIPPING] – All items that are sent to Europe usually take between 4 to 7 working days to arrive.

[ALL OTHER COUNTRIES] – All items that are sent overseas usually take between 7 and 10 working days to arrive. But please note that sometimes it could take even up to 3 weeks.

– SHIPPING DELAYS: Please note that we CANNOT be held responsible for any delayed deliveries. The Post gives the best estimated time frame and does its best to ensure you receive your package on time. Occasional delays do occur, and they may be caused by weather conditions, mechanical problems, or simply human errors.

Privacy Policy and Cookies

We will only use your shipping and billing address, and contact information
  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Email newsletter

  • When you sign up for our newsletter we may use your email address to send you information about products or services.
  • You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.